Thomas Pyzdek (2013),The Handbook for Quality Management, Second Edition: A Complete Guide to Operational Excellence, McGraw Hill

D.R. Kiran (2016),Total Quality Management: Key Concepts and Case Studies 1st Edition, Butterworth-Heinemann
Dale H Besterfield et.al. (2013),Total Quality Improvement, Kindle Edition, ASIN: ‎ B00H12XGUQ